Shipping policy
Shipping Policy
Effective Date: September 16, 2026
CookWise is committed to providing dependable shipping services for all customers purchasing hair care products through our website.
1. Processing Time
Orders are generally processed within:
1–3 business days
after payment confirmation.
Orders are not processed on weekends or major holidays.
2. Shipping Rates
We provide:
Free Shipping on qualifying orders.
For orders under $10.00, a shipping fee of:
$5.99
will apply.
Shipping charges will be displayed during checkout before payment is completed.
3. Delivery Time
Estimated delivery times may vary depending on:
- Shipping destination;
- Carrier availability;
- Weather conditions;
- Holiday periods.
Estimated delivery does not include order processing time.
4. Tracking Information
Once your order ships, tracking information may be provided through email.
Customers are responsible for ensuring shipping information is accurate before completing checkout.
5. Lost or Delayed Packages
CookWise is not responsible for delays caused by:
- Incorrect addresses;
- Carrier disruptions;
- Severe weather;
- Events outside reasonable control.
Customers should contact us if tracking information shows unusual delivery problems.