Refund policy
Return and Refund Policy
Effective Date: September 16, 2026
At CookWise, we value every customer and are committed to providing high-quality hair care products designed to support your daily beauty and personal care routine. We understand that selecting the right shampoo, conditioner, or hair care treatment is a personal decision, and we want your shopping experience to be simple, transparent, and reliable.
This Return and Refund Policy explains the conditions under which customers may request returns, exchanges, refunds, or assistance regarding purchases made through:
Website: https://www.cookwise.click/
1. Return Eligibility
Customers may request a return within 30 days from the date the order is delivered.
To qualify for a return:
- The product must be unused, unopened, and in its original packaging.
- All seals, protective wrapping, and labels must remain intact.
- The customer must provide proof of purchase, including an order confirmation or receipt.
- The product must be returned in a condition suitable for resale.
Due to hygiene, safety, and product quality standards, opened or used personal care products, including shampoo, conditioner, hair growth serum, and other beauty products, generally cannot be returned unless the item is defective, damaged, or incorrectly shipped.
2. Damaged, Defective, or Incorrect Items
We carefully inspect and package all products before shipment. However, if you receive:
- A damaged product;
- A leaking container;
- A defective item;
- An incorrect product;
- A missing item from your order;
please contact our customer service team within 7 days after delivery.
Customers should provide:
- Order number;
- Description of the issue;
- Photos showing the condition of the product and packaging.
After review, we may provide a replacement, store credit, or refund depending on the circumstances.
3. Return Process
To begin a return request, please contact:
Email: [email protected]
Return requests should include:
- Customer name;
- Order number;
- Product name;
- Reason for return.
Once your request is approved, we will provide return instructions.
Customers are responsible for securely packaging returned products to prevent damage during transportation.
4. Return Address
All approved returns must be shipped to:
NEBRASKA POULTRY INDUSTRIES INC
521 1ST ST
MILFORD, NE 68405
United States
Returns sent without prior authorization may not be accepted.
5. Refund Policy
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Shipping fees originally paid by customers (if applicable) may not be refundable unless the return resulted from our error.
6. Non-Returnable Items
The following items are generally not eligible for return:
- Opened hair care products;
- Used shampoo, conditioner, or hair treatment products;
- Products damaged due to customer misuse;
- Items returned after the allowed return period.
7. Exchanges
If you received a defective or incorrect product, we may provide an exchange after reviewing your request.
Exchange requests should be submitted through:
8. Consumer Rights
Nothing in this policy limits any consumer rights provided under applicable federal or Nebraska state laws. Customers may retain any rights available under applicable consumer protection regulations.