Refund policy

Effective Date: September 3, 2026

At 4h2sn0-xv.myshopify.com (operated by Bridge Repair AG), we are passionate about helping you achieve healthier, fuller, and more vibrant hair. Whether you are using our nourishing shampoos, deep-hydrating conditioners, or specialized hair growth serums, your satisfaction and hair health are our top priorities. We understand that personal hair care routines require confidence in every bottle you buy. If a product does not meet your expectations or arrives damaged, our dedicated support team is here to assist you through a clear, transparent, and fair return process.

1. 30-Day Happiness & Return Period

We offer a 30-day hassle-free return policy. You have 30 calendar days from the date your package arrives at your delivery address to submit a return request.

To maintain strict cosmetic safety, personal hygiene, and health standards:

  • Shampoos, Conditioners & Hair Growth Serums: Products must be unopened, unwashed, unused, and with original protective seals/caps fully intact. Due to hygiene and consumer safety regulations regarding cosmetic products, we cannot accept returns for opened, unsealed, or partially used hair care items.

  • Packaging: All items must be returned in their original packaging, complete with all labels, caps, pumps, and safety seals attached.

  • Proof of Purchase: A valid order confirmation number, receipt, or invoice issued by 4h2sn0-xv.myshopify.com is required to process any return request.

2. How to Request a Return

  1. Submit Your Request: Contact our customer care manager, Carla Pilro, at [email protected] before shipping any items back. Please state your full name, order number, product name, and the specific reason for your return.

  2. Return Authorization: Once our team reviews and approves your request (typically within 24 to 48 business hours), we will send you a Return Authorization alongside step-by-step instructions.

  3. Pack Your Items: Securely box the unused products to prevent bottle leakage or container damage during transit.

  4. Ship Your Parcel: Send the return package to our physical return facility:

    Physical Return Address:

    Rue de Jaman 9

    Attn: Product Returns / Carla Pilro

    Bridge Repair AG

Please note: Any parcel sent to us without prior written authorization will not be processed or refunded.

3. Shipping Costs for Returns

  • Customer-Initiated Returns (Buyer’s Remorse / Mind Change): If you are returning unopened items due to personal preference or accidental order placement, you will be responsible for paying your own return shipping costs. Return postage fees are non-refundable. We strongly suggest using a trackable courier service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

  • Damaged, Defective, or Incorrect Deliveries: We take great care in packaging liquid bottles and glass serum droppers. However, if your order arrives broken, leaking, or with incorrect items, please contact us within 48 hours of delivery at [email protected] with clear photographs showing the damage or issue. We will swiftly arrange a prepaid return shipping label or dispatch an immediate replacement at zero cost to you.

4. Refund Processing & Timelines

  • Warehouse Inspection: Once your package is received at our facility, our quality verification team will inspect the seals and overall condition of the products.

  • Approval Email: You will receive an email update confirming whether your refund request has been approved or declined based on the condition of the items.

  • Payment Refund: Upon approval, your purchase price will automatically be refunded to your original payment method within 5 to 7 business days. Please note that financial institutions and credit card companies may require additional business days to reflect the transaction on your account.